Shipping policy
# Shipping Policy — Lumio
### Processing Time
All orders are processed and prepared for shipping within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
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### Estimated Delivery Times
Because we work directly with specialized manufacturing partners to deliver quality products, average shipping times are as follows:
* **United States & Canada:** 7 – 12 business days
* **United Kingdom & Europe:** 7 – 10 business days
* **Australia & International:** 8 – 15 business days
*Note: Delivery times are estimates and may vary slightly during peak holiday seasons or due to local customs processing.*
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### Order Tracking
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to track your package in real-time. Please allow 24–48 hours for tracking updates to register with the carrier.
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### Delayed or Lost Packages
If your package has not arrived within **20 business days** of placing your order, please contact our customer support team immediately at **Lumiosupportofficial@gmail.com ** with your order number so we can investigate or issue a free replacement.
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### Customs, Duties, & Taxes
Lumio is not responsible for any custom duties or import taxes applied to your order upon arrival in your country. All fees imposed during or after shipping are the responsibility of the customer.