Refund policy
# Refund & Return Policy — Lumio
At Lumio, customer satisfaction is our top priority. Since we work directly with verified fulfillment partners, we offer a **30-day return & refund policy** to give you total peace of mind.
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### 1. 30-Day Return Window
You have **30 calendar days** after receiving your item to request a return, exchange, or refund.
To be eligible for a standard return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
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### 2. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, please notify us within **30 days of delivery** at **LumioSupportofficial@gmail.com**.
To speed up your claim without requiring you to pay for return shipping, please include:
- Your Lumio Order Number (e.g., #LUM-1001)
- A clear photo or video showing the defect, damage, or wrong item
Once verified, we will immediately send a **free replacement** or issue a **full refund**.
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### 3. Return Shipping Guidelines
- **Do not send returns back to the address listed on the package label.** Our products are shipped directly from partner warehouses.
- Contact **Lumiosupprtofficial@gmail.com** first to receive the official return authorization address.
- Customers are responsible for return shipping fees for discretionary returns (buyer's remorse or size change).
- We recommend using a trackable shipping service.
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### 4. Non-Refundable Scenarios
We cannot issue refunds or replacements if:
- An incorrect or incomplete delivery address was provided at checkout.
- A package is marked as delivered by the carrier but unclaimed by the recipient.
- A claim is submitted more than 30 days after package delivery.
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### 5. Order Cancellations
Orders can be canceled or changed within **12 hours** of placement. After 12 hours, orders enter automated fulfillment and cannot be canceled before delivery.
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### 6. Refund Processing Time
Once your refund is approved, funds will automatically be credited back to your original payment method within **5 to 10 business days**.
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### Need Help?
Contact the Lumio Support Team:
- **Email:*: Lumiosupportofficial@gmail.com
- **Response Time:** 24/7 support (Replies within 48 hours)